Showing results for 
Search instead for 
Do you mean 
Reply

Sage ACT! and IP Office Integration

New Member
Posts: 3
Country: USA

Sage ACT! and IP Office Integration

We are installing an Avaya IP Office PBX next year.

 

We are looking to collect from the incoming calls into ACT so that incoming calls can bring up contact pages by number and so that we can call outbound from ACT through the system. We are using ACT 2013 Premium which is hosted on our terminal server within our network.

 

Does anyone have experience with this? Is there a third party application that can help with this.

 

Thanks,

 

 

David

New Member
Posts: 3
Country: USA

Re: Sage ACT! and IP Office Integration

Looks good...thanks!

New Member
Posts: 3
Country: USA

Re: Sage ACT! and IP Office Integration

One problem with DialIT. They say their application uses the Avaya TAPI client. That client only runs on 32-bit Windows machines. My customer has newer 64-bit machines. 

 

Does Avaya have a 64-bit TAPI client? I can't find it.

 

Are there other alternatives?

 

Thanks,

 

 

David

New Member
Posts: 1
Country: Canada

Re: Sage ACT! and IP Office Integration

We have a customer who has Sage Act 2012 and would like to use the click to dial feature. We will be installing an Avaya IP Office Release 9.1. Is this functionality available?

Administrator
Posts: 1,759
Country: United_Kingdom

Re: Sage ACT! and IP Office Integration

We have not tested this directly with Avaya IP Office, but the click to dial functionality within Act will become available once the Act Dialler is successfully configured.
This KB article explains how to configure the dialler: http://kb.swiftpage.com/app/answers/detail/a_id/13810

There are third party addons for act as mentioned above that offer other dialling solutions.