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Outlook add-in Problem

New Member
Posts: 1
Country: USA

Outlook add-in Problem

[ Edited ]

I have a Surface Pro 3 running Windows 10. i7 processor and plenty of RAM. I can open Outlook from ACT but ACT doesn't record the email anywhere. In Outlook, the add in is available but not enabled. When I enable and close the COM tab in Outlook it doesn't keep the setting so disables the ACT add-in. Any help would be appreciated.

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Administrator
Posts: 3,001
Country: United_Kingdom

Re: Outlook add-in Problem

Hi Alan,

 

Please check the following Knowledgebase article: http://kb.act.com/app/answers/detail/a_id/23022

Try the solutions under the headings:

  1. The Act! Add-in is disabled or not configured to load in Outlook
  2. Windows Registry settings for Act! add-in load behavior

Do you have any other third-party add-ins enabled in outlook?