08-05-2011 11:43 AM
I have recently downloaded Office 365 on my computer. I have two email accounts. The issue is the computer (brand new with more than adequate features) continually freezes up with Outlook. The Microsoft tech thinks it is an issue with a software program on my computer. The only one using outlook would be Act. Has anyone else seen this with Office 365? Any thoughts or is the Microsoft agent just passing the buck? Thanks
08-07-2011 06:23 PM
08-08-2011 09:53 AM
Welcome to the Sage ACT! Online Community!
Office 365 is a web based product and the Sage ACT! program will not integrate with it. Do you also have a version of Office locally installed on the computer that has integrated with Office 365?
08-08-2011 10:40 AM
08-08-2011 11:11 AM
I do not think I need Act to integrate with 365. I just need to know if Avt would be causing my issue.
I do have Outlook 2007 on my computer.
It seems when I write an email the Outlook bogs down; loses connection and eventually restores the connection.
08-08-2011 11:18 AM
08-08-2011 11:30 AM
Sorry, I meant 13, not 12.
Download and apply SP1 to bring you to 13.1 as per this ACT! Knowledge Base article -
Then download and apply Hotfix 4 for SP1 as per this ACT! Knowledge Base article -
You'll note that this includes 3 and 4 - both with addressed performance issues you describe
Note: All users sharing the database (Lan or Sync) need to be on the same build
08-11-2011 11:33 AM
Thanks, and I did as you suggested. Plus unplugged and rebooted the internet box. Still getting the error: "Outlook is trying to retrieve alerts from the Microsoft Exchange server ------------- .mailbox.outlook.com"
08-11-2011 08:04 PM