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My "Relate Contact" button does not work

New Member
Posts: 5
Country: Singapore

My "Relate Contact" button does not work

There's is no pop up box. Nothing happens after I click "Relate Contact".

Administrator
Posts: 2,996
Country: United_Kingdom

Re: My "Relate Contact" button does not work

Hi sodawater,

 

That's rather unusual. I have a few questions and troubleshooting suggestions for you:

 

  • What version of Act! are you running?
  • Does the issue also occur when you're in another database (i.e. the demo database)?
  • Does the issue occur for other Windows users on the same machine?
New Member
Posts: 5
Country: Singapore

Re: My "Relate Contact" button does not work

I'm using the trial version.

I don't have other database.

 I'm the only one using my machine.

Administrator
Posts: 2,996
Country: United_Kingdom

Re: My "Relate Contact" button does not work

Are you using the trial in your web browser or have you downloaded the software to run on your PC?
If it's in a web browser, please disable your pop-up blocker, or add the URL to the allowed list. Here is a Knowledgebase article which covers the other recommended browser settings for accessing Act! http://kb.act.com/app/answers/detail/a_id/38231