02-25-2013 06:00 AM
I just purchased a new computer (meets requirements) that is running Windows 8. Having purchased Sage ACT! 2013 back in December for use on my old computer, I went through the 'move database' 'prepare a move to another computer'. Then I put the mov file on the new computer's desktop and started the 'complete a move from another computer' process. The 'complete databased move' window appears, I selected the database file and the database location, entered my username and password, and received the following error message...
"Unable to connect to the database. Please verify the ACT7 SQL instance is running"
02-25-2013 07:58 AM
Welcome to the Sage ACT! Online Community!
You'll need to verify that the Microsoft SQL Server program is installed correctly. Here is an article with instructions for verifying that the 'SQL Server (ACT7)' service exists and is started: KB Article 28216
If it is present and started, attempt to open ACT! and create a new database. Successful or not?
If it is not present, this indicates the SQL Server installation failed. I would uninstall ACT! and SQL Server and then reinstall SQL Server manually. Here is an article with components to uninstall: KB Article 19408
Once all components uninstalled, reboot the computer and install SQL Server manually using the instructions in this article: KB Article 26994
If errors are encountered during this installation, they will need to be addressed before proceeding.
If no errors, verify the 'SQL Server (ACT7)' is present and started. If both, continue with install of Sage ACT!.