Is MM A Special Character Set?

[jnpurdy]

Act 2010

Windows 7 - Enterprise

I have a back end group that prepares my quotes and eMails them to me.  So, I have a profile under each company called "Company-Name Quotes".  I have a company that the first part of the name is MM followed by another word. 

When I attach the eMail manually and do a lookup, I enter "Quotes, MM".  The profile can't be found.  If I change it to "M&M" then it finds it just fine.  If I described the problem clearly, does anyone have any idea on what is causing this?

[gmartin]

Hello John,

I'm trying to reproduce your results, but I'm not sure I am following the correct steps.  I'd like to double check what your situation is:

- the profile for each company > are these 'Contact' or 'Company' records? 

- assuming it is a Contact record > is 'MM Quotes' in the Contact field or in the Company field?

- which criteria are you using in your Lookup?  (contains, begins with, etc.)

[willardv]

Could it be that ACT is putting one of the M's in as the middle name?  What if you search for "Quotes, M"

[jnpurdy]

Well, I finally figured it out.

MM is in the name prefixes.  MM is generally thought of as Mr. and Mrs.  I took it out (both Mm and Mm.) and the problem went away.