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Bronze Contributor
Posts: 1,237
Country: USA
Message 1 of 4 (1,081 Views)

Is MM A Special Character Set?

Act 2010

Windows 7 - Enterprise

 

I have a back end group that prepares my quotes and eMails them to me.  So, I have a profile under each company called "Company-Name Quotes".  I have a company that the first part of the name is MM followed by another word. 

 

When I attach the eMail manually and do a lookup, I enter "Quotes, MM".  The profile can't be found.  If I change it to "M&M" then it finds it just fine.  If I described the problem clearly, does anyone have any idea on what is causing this?

John Purdy
ACT! Premium 2015 (V. 17)
Main: HP 9470M 8GB, Win 8.1 Pro, Office 64Bit & Exchange 2013
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 & Exchange 2013
Platinum Super Contributor
Posts: 5,276
Country: USA
Message 2 of 4 (1,019 Views)

Re: Is MM A Special Character Set?

Hello John,

I'm trying to reproduce your results, but I'm not sure I am following the correct steps.  I'd like to double check what your situation is:

- the profile for each company > are these 'Contact' or 'Company' records? 

- assuming it is a Contact record > is 'MM Quotes' in the Contact field or in the Company field?

- which criteria are you using in your Lookup?  (contains, begins with, etc.)

 

Greg Martin
Sage
Copper Super Contributor
Posts: 74
Country: Canada
Message 3 of 4 (1,008 Views)

Re: Is MM A Special Character Set?

Could it be that ACT is putting one of the M's in as the middle name?  What if you search for "Quotes, M"

Bronze Contributor
Posts: 1,237
Country: USA
Message 4 of 4 (236 Views)

Re: Is MM A Special Character Set?

Well, I finally figured it out.

 

MM is in the name prefixes.  MM is generally thought of as Mr. and Mrs.  I took it out (both Mm and Mm.) and the problem went away.

 

 

John Purdy
ACT! Premium 2015 (V. 17)
Main: HP 9470M 8GB, Win 8.1 Pro, Office 64Bit & Exchange 2013
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 & Exchange 2013