02-07-2010 11:07 PM
Assuming it's only a single user and moving the database to a new PC and no-linger using the old one, this ACT! Knowledge Base article -
If shared, sync or wanting to keep the database on both, there are extra steps... let me know if they apply to you.
Also, you didn't say what version of ACT!... if 6.0 or earlier, it's different again
04-19-2012 07:20 AM
12-13-2012 08:59 AM
I've concluded that unless you pay them a support fee, you simply cannot do anything with a database. If you want to copy it or even if you want to back it up this is not possible from the info given. I've done everything outlined and then I get a
"you must 1st log-in as Administrator" [even tho I am] error message.
Thus every time you wish to backup a database, you need to have a support contract with Sage active. I've been using it for 4 years now & this has ALWAYS been the case.
12-13-2012 09:07 AM
My clients don't have issues with backing up ACT! databases and I have heard of very few end users who have had issues. There must be something wrong with your environment. You might want to hire an ACT! Certified Consultant to take a look at it and see what's going on. They can help you eliminate these issues you are having.
12-13-2012 09:12 AM
I'm going to assume that you are using Vista or Windows 7. If so you aren't the administrator unless you're disabled the UAC or you right click on the program icon and choose run as administrator. You're user account in ACT! may be configured to restrict making a backup and it's best to make the backup to a local drive.
12-13-2012 09:33 AM - edited 12-13-2012 09:39 AM
I have 2 computers: a desktop Windows-7 Pro using ACT2012 + a laptop also Windows-7 using ACT 2012. The desktop has been using ACT for 2 years but I just installed ACT on the laptop yesterday.
I wish to copy my database from one to the other (desk => laptop). I did this database export to a local C drive which I copied over to the laptop via a flashdrive.
However if there's a better export mechanism or file type I should save this would be good. I've tried running ACT on the laptop as Administrator. Also my account on the laptop is an Admin one. ACT asks me for the database login & pwd which I give it.
Also there are no special switches available on the laptop Admin account. Its just an Administrator account.
When I try to open that database with the laptop ACT, or in fact ANY database with the laptop, even the Demo databases, I get the ff error message: "To finalize the Registration, the database Administrator must login first". Thus I guess there's not a problem w/ my database but with some sort of Access. This is a relatively new OS install on the laptop.
I wish ACT made database saving easier. I find it highly ungood that it would be so difficult to save & store one's information.
12-13-2012 10:16 AM
The ACT! backup is the easiest way to move the database. The problem seems to be the User Access Account (UAC) that Microsoft added with Vista and continues with Windows 7. With the UAC enabled the administrator login to Windows means that you aren't really the full administrator even if you are the sole user of the computer. Try Googling UAC for more information.
12-13-2012 01:20 PM - edited 12-13-2012 04:52 PM
Thanks for info. Have found the UAC for Windows-7 and set it to the lowest level (this is off). Rebooted. This did not help. Still unable to open Any Database as that "Finalize Registration" error persists.