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Contact Report - Form is blank in Preview Window

Accepted Solution Solved
New Member
Posts: 3
Country: United States
Accepted Solution

Contact Report - Form is blank in Preview Window

After doing a Contact Lookup, then selecting Contact Report in the Reports tab, the Preview Window appears, and the Contact Report form is blank.  The only exception to this is My Record will appear. 

 

I've tried the steps listed on the website under Contacts Missing from the Contact Report, and selecting No in the HideOnEmptySubreport section.  

 

I will be grateful for any help on this annoying problem.

Solution
Accepted by ghollister (Platinum Elite Contributor)
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,296
Country: USA

Re: Contact Report - Form is blank in Preview Window

The Hide on Empty Subreports property shows up in several places, make sure you either change it to No everyplace or make sure you change it to No for the Detail section.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129

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All Replies
Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Contact Report - Form is blank in Preview Window

What version of Act!?

 

Is this a default report or have you customized it beyond what the technote suggested?

 

Do other (default) reports work?

New Member
Posts: 3
Country: United States

Re: Contact Report - Form is blank in Preview Window

I am using ACT 2009 Version 11.

 

This is a default report.

 

All the other default reports work.

 

Thank you.

Solution
Accepted by ghollister (Platinum Elite Contributor)
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,296
Country: USA

Re: Contact Report - Form is blank in Preview Window

The Hide on Empty Subreports property shows up in several places, make sure you either change it to No everyplace or make sure you change it to No for the Detail section.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 3
Country: United States

Re: Contact Report - Form is blank in Preview Window

Thanks, it seems to have resolved the problem.
New Member
Posts: 4
Country: USA

Re: Contact Report - Form is blank in Preview Window

[ Edited ]

After doing a Contact Lookup, then selecting Contact Report in the Reports tab, the Preview Window appears, and the Contact Report form is blank.  I clicked on Contact Report and changed ALL the Hidesubreport field to No and saved the file.  Only the Header and footer appears on the preview.  I'm using a freshly installed version of ACT! 16.4

 

Thanks,

 

Al

Platinum Elite Contributor
Posts: 6,296
Country: USA

Re: Contact Report - Form is blank in Preview Window

The Hide on Empty Subreports property shows up in several places, make sure you either change it to No everyplace or make sure you change it to No for the Detail section.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: USA

Re: Contact Report - Form is blank in Preview Window

All the boxes are checked. Still blank.

 

Report Header

Page Header

Detail

Page Footer

Report Footer

 

Al

Platinum Elite Contributor
Posts: 6,296
Country: USA

Re: Contact Report - Form is blank in Preview Window

Some parameter was missed or it's and issue with the runtime filter settings. As a test try running the phone liet report for your lookup. If that works then the report editor is working and it's and issue with the subreports in the contact report.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: USA

Re: Contact Report - Form is blank in Preview Window

Okay that works.  How do I diagnose and or fix the subreports?