12-29-2008 09:58 AM
So I am trying to assist a coworker set up thier Act program so they can send emails directly from Act by clicking on thier contact information. I cant get it to work properly it keeps telling me:
"unable to authenticate outgoing mail server. username or password is incorrect" - and the outgoing mail server is correct (in this case, smtp.gmail.com) and my username and password are correct
Assistance would be greatly appreciated
12-31-2008 08:41 AM
Make sure you have your Gmail account properly configured for POP and that you are using the correct mail server names in the ACT! setup. You can get Gmail setup instructions for configuring mail clients by clicking in this link:
It may be that, due to the port security or configuration that Gmail uses, that ACT! will not be able to connect. In this case, you can use Outlook Express or Outlook to connect to Gmail (since they have more advanced mail configuration options than ACT! Email), then integrate ACT! with one of them.
11-23-2009 03:08 PM - last edited on 11-24-2009 06:16 AM by ghollister
Did you ever get your gmail configured with your ACT? I am having so many problems. All of my information is correct and the pop is still on connecting!!!! Can someone help me PLEASE!!!!!!!
11-24-2009 08:21 AM
Unfortunately you will not be able to configure ACT! Email to directly access your GMail account as Gmail does not use the default ports of 25 and 110 for its incoming and outgoing mail servers. Please see this document regarding configuring Gmail for information regarding port settings. I addition, Gmail uses SSL, which ACT! Email cannot be configured with.
To access your Gmail account within ACT!, you would need to configure Outlook Express (Windows XP only) or Outlook (XP, Vista, Windows 7) to access you Gmail account, then have ACT! access Outlook or Outlook Express. ACT! cannot connect to Windows Mail in Vista or Windows 7
12-26-2012 09:56 AM
you will be able to get act to syncronize with gmail however sending an email direclty from the contact is another issue. So download the add on and it will put a small g outside the emal info, clicking it will allow you to send an email automaticall.
http://www.freeactaddons.com/free-addons (gmail button)
02-07-2013 09:46 PM
Greig, anyone who has been spoiled by the benefits of IMAP and gmail would likely never want to go to POP. While it's true that I can get at the contacts via gmail and send from gmail, it is frustrating that I haven't been able to send emails directly from ACT, including the new Prem 2013 we just bought. Furthermore, once you get up to speed on Gmail and Google Apps, you will likely turn off Outlook for good, as have I. If Outlook was any good I would use it instead of ACT. I tried and came to realize that Outlook truely sucks for too many reasons to mention here, crashing being just one of them. Please, please make ACT work with IMAP and gmail. I have been using ACT since 1987 and bailed on ACT when you moved to the current flavor for a couple of years. Now that I am back I would really like to see email integration that gets us far from Outlook. This goal also fits with the sales momentum of Android smart phones (and the failure of MS phones).