09-10-2010 03:28 PM
I just finished a marathon call with Tech Support. After trying a number of fixes, we found one that worked.
This will rebuild the folder where this information is kept.
09-10-2010 03:35 PM
Interesting workaround for an obvious problem in Act!
I have a couple of questions:
1. Did your Outlook Contacts have Email Distribution Lists?
2. If so, how did those look in Act! or was Act! smart enough to ignore them?
Glad you got up and running.
09-10-2010 03:53 PM
09-10-2010 08:06 PM
Thanks for the update. Since your sync problem didn't involve distribution lists I suspect the presence of any distribution lists in Outlook contacts will still kill the contact sync. Just a heads up for anyone else running into this type of problem.
09-25-2010 10:58 AM
CHECK AND REPAIR ----->>>> ALLL THE TIME I HAVE THE ERROR THAT IT FAILED !!! AND SOME TIMES IT WORKS
Act 2011 sync with outlook 2010 works only "by grace" !!!!!
AND sage SUPPORT DO NOT KNOW WHAT TO DO
they keep sending the robotic email that the problem was solved and it we do not respond within 48hrs the case will be closed, WELL I GAVE UP RESPONDING TO THOSE BECAUSE THEY DO NOTHING !!!!!!!!!!!!!!!
It is very DISSAPOINTING is like the sell HALF the product and do NOT tell you if you DO NOT PAY for support they will NOT send the rest of the product you will be able to do OUR WORK whatever it is without having TO WASTE LOTS OF HOURS WORKING TO BETA TEST THEIR PRODUCT NOT ONLY FOR FREE BUT GIVING THEM OUR MONEY TO WORK FOR THEM !!!!!!!!!!!
10-01-2010 07:33 AM
I'm new to the Sage Community. My system is Win 7 32-bit, Outlook 2010, Act Pro 2011. RAM: 4 GB, Core 2 Quad 2.33 Ghz
I am a stand alone user, so no distribution to other people, and no server.
I have the same problem. ACT will not sync contacts with Outlook 2010. Which was my reason up graded from Act 2009 to Act 2011.... very disappointing, especially if I have to pay for support.
Also it makes Outlook very slow when moving new outgoing emails to the outbox before sending, and it leaves the sent message open, when has to be closed manually. This is all annoying... So much so that I tried to disable the Act Add-in, but that makes Outlook freeze (I have done: File>Options>Add-Ins>'COM Add-ins' (Go)>Un-check 'ACT! Outlook AddIn'>OK = Freeze!!). Is there another way to disable the add-in?
02-25-2011 11:59 AM
I deleted the old sync folder and it worked! Wow. Whether it continues to work remains to be seen.
Did get some duplication of few calendar events in Act. I guess I had some entries from a previous sync.
By the by, Campanionlink Pro does also do the job and will sync tasks and notes. $129. Download a trial here:
07-09-2011 11:00 AM
I'm having the same problems with ACT 2011 pro, but have tried all the fixes listed here. None seem to work. Contacts appear to start syncing -- shows getting act contacts, then gettting outlook contacts, then progress bar moves about half way, then seems to hang. No contacts synced. I'm using outlook 2007 with exchange server so I'm synching with an OST file. I've read that Act 2011 may not support synching with OST files, but it sounds as though some have gotten the sync to work using exchange. Can anyone confirm this?
This is a new install and I've tried a fresh install twice just to be sure something didn't go wrong in the process. Guess my next step is to try out my free 30 day install support, but I'm dreading a 3 hour phone call.
09-12-2011 12:30 PM
We have been trying for months to fix our ACT 2011 Calendar synchronization with Outlook 2010 (both running under terminal services 2008R2). Finally this has fixed it! Why can't this information be more readily available? Cudos to Craig for hanging in there until he found the answer.