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ACT dialer/Windows dialer

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New Member
Posts: 11
Country: USA
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ACT dialer/Windows dialer

I just purchased a new computer uses Vista 64 bit. It does not have an internal modem. I used to be able to access ACT dialer thru the phone jacks on the tower.

Obviously I can't do that any more. I do have a fax/phone line that operates and an all in one printer that is able to fax but when I go to set up

Windows dialer there doesn't seem to be any recognition of whatever kind of modem it is that I have. Is this a wiring issue?

I have the fax/phone line of my 2 line phone connected directly to the wall modem. I have searched the questions on this site but don't see one

that answeres this directly.

 

Thanks,

 

Art


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Solution
Accepted by topic author arth
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,438
Country: USA

Re: ACT dialer/Windows dialer

Virtually all modem cards today are Winmodems and often won't work for phone dialing. The better choice would be an external modem.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129

View solution in original post


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New Member
Posts: 12
Country: United States

Re: ACT dialer/Windows dialer

Windows cannot access a fax dialer in a all-in-one printer.  But it's a simple thing to add a modem card to your computer.
Solution
Accepted by topic author arth
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,438
Country: USA

Re: ACT dialer/Windows dialer

Virtually all modem cards today are Winmodems and often won't work for phone dialing. The better choice would be an external modem.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Platinum Elite Contributor
Posts: 14,309
Country: Australia

Re: ACT dialer/Windows dialer

Art, you probably need to find if the "all in one" has a Windows modem driver - see in Control Panel | Phone and Modem options | Modem Tab

Also see the Advanced Tab to see if it has a TAPI provider installed

New Member
Posts: 4
Country: United States

Re: ACT dialer/Windows dialer

Roy,

 

Can you recommend an external modem that works well with ACT dialer?

 

Thanks,

Bob

 

Platinum Elite Contributor
Posts: 6,438
Country: USA

Re: ACT dialer/Windows dialer

US Robotics is always a good bet.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: United States

Re: ACT dialer/Windows dialer

Thanks.

 

New Member
Posts: 4
Country: United States

Re: ACT dialer/Windows dialer

Roy,

 

I talked to US Robotics and they do not have a 2-port voice modem (one port for "phone" and one port for "line") that will work with Vista 64 bit.  In fact, I can't find a USB 2-port voice modem from any manufacturer that will work with Vista 64 bit.

 

The only thing I can find is a serial port modem from Multi-Tech.  Do you know if a serial port modem will work for ACT telephony?

 

Thanks,

Bob

 

New Member
Posts: 4
Country: United States

Re: ACT dialer/Windows dialer

Art,

 

Did you resolve your ACT telephony/modem issue?

 

If so, what modem did you get?

 

Thanks,

Bob

 

Platinum Elite Contributor
Posts: 6,438
Country: USA

Re: ACT dialer/Windows dialer

It should but the real question about working relates to Vista, not the ACT! program.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129