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ACT Pro 19.0 I can't Merge Mail more than 1 contact,

New Member
Posts: 2
Country: USA

ACT Pro 19.0 I can't Merge Mail more than 1 contact,

 When I try to Merge Mail a group or lookup with more than one contact emails are not sent.  

It works only if I use Merge mail with the option "Current contact"

Any idea?

 

Administrator
Posts: 3,009
Country: United_Kingdom

Re: ACT Pro 19.0 I can't Merge Mail more than 1 contact,

Hi mariony,

What email system are you using? Check by clicking on Tools > Preferences Email & Outlook Sync > E-mail System Setup, and let us know what options are selected in steps 2 and 4.

What version of Microsoft Office do you have installed?
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New Member
Posts: 2
Country: USA

Re: ACT Pro 19.0 I can't Merge Mail more than 1 contact,

Hello Gary,

Step 2 -> Only "Microsoft outlook"

Step 4 -> "Microsoft Outlook "   (select the e-mail system you want to use to send e-mail)

 

Microsoft office ->  Microsoft office home and business 2013

As a note for email: using Microsoft exchange.

 

Thanks,  Mario

 

 

 

Tuned Listener
Posts: 18
Country: Australia

Re: ACT Pro 19.0 I can't Merge Mail more than 1 contact,

[ Edited ]

I was just about to make a post on my issues with mail merge too when I saw this post.

Since upgrading to Act Pro v19 I have had constant issues with mailmerge to email see my posts

http://community.act.com/t5/Act/quot-Object-reference-not-set-to-an-instance-of-an-object-quot/m-p/3...

http://community.act.com/t5/Act-Premium/V19-and-the-Office-64-bit-integration/m-p/332102#M44325

I have the same issues on my laptop and desktop both running v19 one running Office 2016 Pro and Office 365 (both 64 bit).

Gary has kindly pointed my to a few fixes with no joy.

I have now come to the conclusion that Act pro v19 is at fault and needs a fix as both my machines (and other people as per this post) appear to have the same issues...

 

EDIT: I have just uninstalled Act and Office and reinstalled using Office 32 Bit and mail merge works perfectly. Act claim that v19 is Office 64 Bit compatible which appears to not be the case... 

Administrator
Posts: 3,009
Country: United_Kingdom

Re: ACT Pro 19.0 I can't Merge Mail more than 1 contact,

Hi Mario,

Could you please let us know if you're using Office 2013 32bit or 64bit?
When you mail merge to more than one contact, do you receive any errors?
Do emails appear in your Outlook drafts folder while performing a mail merge?