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80040154 Failure

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New Member
Posts: 2
Country: USA
Accepted Solution

80040154 Failure

I recently purchased a new computer (old one died), requiring me to re-install my ACT 2008 Version 10.0.3.182 on to a new Dell.  The new operating systems is obviously WINDOWS 7 (old system was Vista).  Everything seems to be working well w/ the exception of the mail merge and template edit.  I can use the Act document files, but can no longer access/edit my word documents templates.  Every time I try to write an email or document using the Microsoft Word template, I get the following error:

"

Retrieving the COM class factory for component with CLSID (000209FF-0000-0000-C000-000000000046) failed due to the following error: 80040154."

 

I read on a similar post that a dll file needed to be moved.  Is the same solution required?


Accepted Solutions
Solution
Accepted by ghollister (Platinum Elite Contributor)
‎09-25-2015 03:20 AM
New Member
Posts: 2
Country: USA

Re: 80040154 Failure

Mystery Solved for now.  The Micorsoft Word was not fully installed on computer.

View solution in original post


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Solution
Accepted by ghollister (Platinum Elite Contributor)
‎09-25-2015 03:20 AM
New Member
Posts: 2
Country: USA

Re: 80040154 Failure

Mystery Solved for now.  The Micorsoft Word was not fully installed on computer.

Silver Contributor
Posts: 1,803
Country: USA

Re: 80040154 Failure

Don't be suprised is you see other problems pop up.There are issues with Older versions of ACT and Windows 7. Win 7 is currently only suported with ACT 2010.

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

New Member
Posts: 3
Country: USA

Re: 80040154 Failure

I get the message "Error Retrieving the COM Class Factory for Component with CLSID etc, etc. failed due to the following error: 80040154" I message I found for the fix stated that I should navigate to C:\Program Files\ACT\ACT for Windows and drag and frop Redemption.dll over regsvr32.exe. I tried--could not find file Redemption.dll
Highlighted
New Member
Posts: 6
Country: USA

Re: 80040154 Failure

I get a message when trying to use the email function.  Retrieving the COM class factory for component with CLSID {741BEEFFD-AEC0-4AFF-84AF-4F61D15F5526} failed due to the following error: 80040154.  I have Microsoft 2010 on Windows 7 Pro Service Pack 1.  How do I fix this issue?