02-13-2016 10:26 AM
I've got a unique ACT problem.
I'm moving my ACT 5 to Windows 7
In my old act on XP the location of all of the attachments was: \\Qch00\Users My Documents$\USER\My Documents\Act\Document\.
This was the result of using redirected "my documents folder" on Small Business Server 2003. As a result there is no easy way to get ACT to find those files on the Win 7 machine. Any idea of how to fix this?
I remember seeing a utility that would allow me to change (I guess updates the database) of for all the attachment references. Is that the way to go?
Is there another way? Can someone point me to this utility if it exists.
Need some guidance on this one. Thanks,
02-14-2016 10:52 PM
02-13-2016 01:52 PM
You're right, such a utility did exist. A tech in tech support created the utility and it was initially sold by ACT! support. It may still be available, you could try a search of the ACT! knowledge base to see if it's there.
However, if you really want to retain those attachments you need to get out of the past. If you install a recent version of ACT! (I would suggest ACT! 16) on the computer where ACT! 5 and the database is presently located and convert the database to the newer version of the ACT! program, the conversion would allow you to make the attachments part of the database. Then the updated database could be moved to the new system.
02-14-2016 06:13 AM
I still have clients on ACT 6 but had to make my brain work overtime going back to ACT5.
Think this is right and know it is in ACT6
Go File - Backup - Tick all the boxes in the OPTIONS tab. (NB Make sure the URL links to where the documents etc are stored are correct.) and back up.
Install ACT 5 on your windows 7 machine (It should not work but it does !!!) and use restore from File in ACT.
02-14-2016 09:14 AM
That would backup the attachments but it wouldn't update the link in the database. What's required is to update the links in the database to move the attachments to a new location. There was a utility that would do that but I have no idea if it's still available. the method I proposed should preserve the attachments by eliminating the links and placing the attachments in the database itseelf.
02-14-2016 10:52 PM
02-15-2016 03:19 PM
Have converted all the attachment references to point to a common location. Have relocated all the files. Back in ACT Heaven... Thanks so much for your help.