03-10-2011 07:02 PM
I am having problem install ACT 2011 after uninstalling ACT 2010. The user is using Windows XP SP3.
At first we tried to uninstall ACT 2010 using Control Panel>Add/Remove Programs but the uninstall will reach half way and freez. We tried 3 times to uninstall ACT 2010 with no success.
I went on ACT Knowledgebase and downloaded the uninstall.exe files and remove ACT 2010 using the utility.
Once I removed ACT 2010 I restarted the laptop, loaded ACT 2011 Premium CD and on installer screen I clicked on "Install ACT Premium 2010". The install shield wizard appeared and I got the following message "your machine has a reboot pending that may interfere with the Sage ACT intallation. If you wish to reboot now please close all open applications and click on Yes to reboot", I clickd on Yes to reboot the laptop. Once Laptop was rebooted I logged in but the ACT install did not appear. I tried this some many times but not luck. Anyone has an idea on how to resolve this issue?
03-10-2011 08:07 PM
05-14-2012 11:21 AM
I have been trying for several months to install this program on 2 new computers and it fails every time. I always have the reboot pending error message.
No, there are not any windows updates to do.
No, there are not PendingFileRenames to delete.
Yes, the 2008 SQL Server express R2 is already installed.
No, there isn't any Antivirus software running
Yes, I have looked at everything I can already find on the internet to resolve the issue.
Yes, I have already rebooted the system.
Yes, the system is a Windows 7 x64.
Yes I have been able to successfully install it on several other machines in the office.
The two systems I cannot install it on are both Dells.
No, reimaging the system is not an option.
No, we are not going to purchase new software until we actually get to use what we already have.
Can someone provide an idea I have not done?
05-14-2012 02:49 PM
05-14-2012 03:17 PM
05-14-2012 03:32 PM
Have you tried this ACT! Knowledge Base article -
05-20-2012 08:51 PM
05-20-2012 08:57 PM
05-20-2012 11:20 PM