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Potential 'Deletes' in v19 Calendar when using Outlook (Warning to Act! Community)

Copper Contributor
Posts: 46
Country: USA

Re: Potential 'Deletes' in v19 Calendar when using Outlook (Warning to Act! Community)

Good News!!!  After over 70 consecutive syncs, I haven't had any errant deletes show up.  All appointments in Act appear to be stable and the History shows no deletes in the 'Removed from Act!' column.  When this problem was occurring (over the last 3 weeks since our upgrade to v19), the History would show the deletes and all appointments would simply disappear within the Act Calendar.  The dll installed yesterday appears to be working!

 

With all that good news, the History Log (systray) still seems to be problematic in that it randomly deletes itself and starts all over again.  Swiftpage is aware of this issue and is looking for a fix.

 

I'm not sure what happens now at Swiftpage in releasing a Hot Fix for the appointment deletion problem.  If you are having this problem (or something similar), I would contact Swiftpage Technical Support and use the defect ID D-05619 (thanks for providing that number, Gary!).

 

I will have more interaction with Swiftpage today to determine next steps.  I will post anything newsworthy at that time.

 

 

Solution
Accepted by topic author Neil_Act
2 weeks ago
Copper Contributor
Posts: 46
Country: USA

Re: Potential 'Deletes' in v19 Calendar when using Outlook (Warning to Act! Community)

Happy to report that it's Day 3 since deploying the dll fix and all calendar items are stable without any errant deletes.  Looks like this may have fixed this (very frustrating) issue.

 

I look forward to now seeing the fixes for the various other integration related issues (e.g., mysterious History wipes).

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Administrator
Posts: 3,023
Country: United_Kingdom

Re: Potential 'Deletes' in v19 Calendar when using Outlook (Warning to Act! Community)

Thank's for the keeping us updated Neil. That's great news.

I believe this fix will be rolled out in an upcoming update, but i don't have any specifics on this at the moment.