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Tuned Listener
tomb
Posts: 20
Country: United States
Message 1 of 7 (5,892 Views)
Accepted Solution

Outlook vs ACT email

Good morning,

 

We've upgraded from ACT6 to 2009 premium on XP Pro SP3. Our ACT DB is on a server. We run Office 2007. We use ACT internet mail, and are trying to come up with a back-up solution.

 

An ACT tech suggested that we migrate from ACT internet mail to Outlook to resolve issues with backing up the email on the PCs / laptops, but couldn't provide any reasons how or why going with Outlook would solve the problem (sounded like a punt).  Another ACT tech has told us that Outlook won't allow email attachments to append to contact records (something that we need), is not as "solid", and that we should stick with ACT internet email. 

 

I'd really like to get the facts on the differences between using ACT email vs Outlook email, and the means by which email data can be backed up for each of them.  Any insights or guidance from people who have hands on knowledge in this area would be greatly appreciated.

 

Tom

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Platinum Elite Contributor
ghollister
Posts: 6,537
Country: USA
Message 2 of 7 (5,855 Views)

Re: Outlook vs ACT email

The main difference is that using Outlook directly allows you to use your Outlook settings for email.  When you choose to send an email from within ACT!, you get an Outlook message screen. ACT! just simply makes a call to Outlook and Outlook handles the task of sending the mail out. All of you mail is still managed through Outlook and stored in your Outlook file....therefore any backing up would be done via Outlook, not ACT.

 

If you use ACT! E-mail (either with an Outlook account or an Internet Mail account), then you are managing your mail through the ACT! E-mail client, which is ACT's built-in email program.  This program has far less functionality and power than Outlook.  It is a simple mail management application with basic functionality.  Your emails are stored in an ACT Email Database and are backed up from within the ACT! E-mail client (File/Transfer E-Mail).  The primary advantage of using ACT! Email over Outlook, is that ACT! E-Mail can mail to specific Groups and Companies whereas Outlook cannot (since Outlook is not a contact manager and has no concept of Group/Company relationships).

 

Greig Hollister
Sage

Note: Effective 6/1/13, Sage no longers provides support for the Act! software

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Tuned Listener
tomb
Posts: 20
Country: United States
Message 3 of 7 (5,849 Views)

Re: Outlook vs ACT email

Thanks much for the info on Outlook.  As we do a lot of mutli-contact / group emailing, it looks like Outlook would not be a solution for us. 

 

So now we just need to come up with an automated means of backing up our ACT email on a daily basis. 

 

 

Tom

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Platinum Elite Contributor
GLComputing
Posts: 13,902
Country: Australia
Message 4 of 7 (5,792 Views)

Re: Outlook vs ACT email

I think most ACT! users find Outlook a better solution... more relaible, better controls. You can still email to a group or company using Write | Mail Merge.

 

If doing a lot of merges or to large volumes you're better off with something like SwiftPage

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New Member
janice.wilson@morrowinc.com
Posts: 2
Country: United States
Message 5 of 7 (5,495 Views)

Re: Outlook vs ACT email

Would you expand on the relationship between ACT! and Outlook? Currently, some of our emails (sent and recieved) in Outlook are showing up in ACT!.  This is not desirable.  This happened before and after ACT! email was set up. How do I pick which emails are recorded in ACT! and which are not?
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Platinum Elite Contributor
GLComputing
Posts: 13,902
Country: Australia
Message 6 of 7 (5,476 Views)

Re: Outlook vs ACT email


janice.wilson@morrowinc.com wrote:
Would you expand on the relationship between ACT! and Outlook? Currently, some of our emails (sent and recieved) in Outlook are showing up in ACT!.  This is not desirable.  This happened before and after ACT! email was set up. How do I pick which emails are recorded in ACT! and which are not?

What version of ACT!?

What version of Outlook?

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New Member
janice.wilson@morrowinc.com
Posts: 2
Country: United States
Message 7 of 7 (5,473 Views)

Re: Outlook vs ACT email

We have ACT! 2009 Version 11 and Outlook 2007 (looks like version 12). 
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