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BWS
Tuned Listener
BWS
Posts: 20
Country: USA
Message 1 of 20 (7,058 Views)
Accepted Solution

Outlook Add In won't work

I am using Act! 2011 Premium and Outlook 2010.  My emails won't attach and when I go into the Outlook Trust Center to see the Add Ins, the Act Outlook Addin is disabled.  I cannot enable the Addin, no matter what I do it will not enable.  In the Trust Center I checked it - enabling it - and then if I go back into the Trust Center to verify it's enabled, it's disabled.

 

I also have the Email Setup Preferences in Act setup for Outlook.

 

Any suggestions?

 

Thanks!

 

 

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Platinum Elite Contributor
ghollister
Posts: 6,537
Country: USA
Message 2 of 20 (7,023 Views)

Re: Outlook Add In won't work

Hello BWS,

Welcome to the Sage ACT! Online Community. If you recently applied the SP1 update to ACT! 2011, this may have disabled the Outlook Add-In. This issue has been resolved with ACT! 2011 SP1 Hot Fix 1. Please see KB Article 27440 for instructions to download and apply this hot fix.

Greig Hollister
Sage

Note: Effective 6/1/13, Sage no longers provides support for the Act! software

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BWS
Tuned Listener
BWS
Posts: 20
Country: USA
Message 3 of 20 (6,996 Views)

Re: Outlook Add In won't work

Thank you.  It turned out I already had the Hotfix 1, but then realized there was a Hotfix 2.  I installed HF 2, and then set everything up and the situation was resolved.

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New Member
john.clement
Posts: 3
Country: Canada
Message 4 of 20 (6,795 Views)

Re: Outlook Add In won't work

I'm having the same problem. Outlook's Act Plug In's have stopped working. However, I have ACT! Pro 2011 Version 13.0.401.0, Hot Fix 2.

 

Have tried the uninstall, reinstall ACT & no joy.

 

Help please!

 

 

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Platinum Elite Contributor
ghollister
Posts: 6,537
Country: USA
Message 5 of 20 (6,770 Views)

Re: Outlook Add In won't work

Hello John,
What version of Outlook are you using? Are the ACT! icons visible on the Outlook toolbar? When you open Outlook are you getting any error messages referencing ACT!?

Greig Hollister
Sage

Note: Effective 6/1/13, Sage no longers provides support for the Act! software

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New Member
PhilA
Posts: 2
Country: United_Kingdom
Message 6 of 20 (6,756 Views)

Re: Outlook Add In won't work

Hi I'm in a similar position. I am running Outlook 2007 and ACT! 2011 Premium Version 13.1.111.0, Hotfix 1. The add-in wasn't working so I had no buttons in Oulook. I installed SP1 that included Hotfix 1 yesterday and all was fine.

 

This morning on opening Outlook I was told there was 'a serious error with th Act! add in' and given the option to disable the add in.

 

It doesn't appear that here are any current Hotfixes that would address this issue.

 

Phil

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Platinum Super Contributor
gmartin
Posts: 5,276
Country: USA
Message 7 of 20 (6,747 Views)

Re: Outlook Add In won't work

Hello PhilA,

Welcome to the ACT! Online Community!

 

Assuming you then disabled the add-in, were you able to re-enable the add-in?

 

Be sure to check the Event Viewer for errors that may help indicate the cause of the problem.

 

As tests, you will want to try:

- in Act! database > run Tools / Database Maintenance / Check and Repair option

- add a different database to the Outlook Address Book

- run Office Diagnostics > found in the programs menu under Microsoft Office / Microsoft Office Tools / Microsoft Office Diagnostics

Greg Martin
Sage
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New Member
cketel
Posts: 1
Country: USA
Message 8 of 20 (6,199 Views)

Re: Outlook Add In won't work

 
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Platinum Super Contributor
gmartin
Posts: 5,276
Country: USA
Message 9 of 20 (6,196 Views)

Re: Outlook Add In won't work

Hello Cketel,

Welcome to the ACT! Online Community!

 

Your post text does not display.  We have seen this when using Internet Explorer 9.  Please repost your information after setting the Community Webpage to 'Compatibility View'.  To do this: open the Community website > click on the 'Compatibility View' icon to the right of the web address field.

Greg Martin
Sage
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New Member
john.clement
Posts: 3
Country: Canada
Message 10 of 20 (5,973 Views)

Re: Outlook Add In won't work

I'm using Outlook 2010 v14.0.5128.5000 (32 bit)

 

Also, the act icons are no longer visable in the Outlook tool Bar...

 

John C

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