06-03-2009 09:06 AM
we have found this issue after update to version ACT! Premium 2009 (11.1) hotfix 1, but only at Outlook 2007 with MS Vista ..
When you make new message, word (default editor in outlook 2007) is unable to type characters like Ď Ť etc.
and normal characters š č ř ž are available to type after pressing some of á í é buttons..
Did anybody met this problem?
06-04-2009 12:10 PM
Do they work in Word normally? But not in Outlook?
Did it work before? If so, what version did you upgrade from?
I can't think how ACT! would effect that... you might try a local ACT! Consultant that would deal in this more often
06-05-2009 08:04 AM
Version ACT 11.0 Premium (EX), updated to ACT! by Sage Premium 2009 (11.0) Version 18.104.22.168, Hotfix 1
It did work before, in all other programs are no problems with diacritics.
After disabling ACT addin in Outlook "redemption", the problem disapeered.
06-05-2009 12:46 PM
To test this, would it need a specific language version of Vista or Office?
Were your 11.0 and 11.1 both the same language version?
06-08-2009 06:59 AM - edited 06-08-2009 08:28 AM
I may confirm the problems on Windows Vista English (Business 32bit, Business & Ultimate 64bit), Windows Vista Czech (Business 32bit) with Office 2007 EN (fully updated).
One user(out of 15) with Windows XP, also reported the same issue.
All versions of ACT we're working with, are English.
Czech keyboard layout is windows standard (and the same problems are with Czech keyboard QWERTY).
06-09-2009 03:50 AM
I confirm the problem on notebook Acer 6460, Windows XP Prof. international, Office 2007, with all patches and fixes available installed.
No problems exist in Word or any other application, be it Microsoft or other.
Only in Outlook 2007, I cannot type diacritics with capital letters (Č, Ď, Ú, ...). For lower case letters, the problem is less universal: I cannot type ň, ť, ď, but I can write all others (ě, š, č, ř, ... ). However, sometimes it depends on the context: either I cannot insert ř in a word and I can do so only after I insert a space and write at least one normal letter before the new letter ř, or I must re-type the previous letter. The problem, as far as I remember, never happens with é, í. To make the problem even more complex, I remember that immediately after some Microsoft update approximately 6 months ago, I was able to write any of these letters, but this bright period was ended by the next rebooting of the computer.
I have the same basic software on another PC and there is no problem with diacritics whatsoever.
06-12-2009 03:03 AM
also we found another curiosity - when trying to type ěščřžýáíé , capslock is not working and after char š its doing 1 left space.
Any ideas, what to do with this?
06-12-2009 05:19 AM
Do you have ACT! installed on both the working and non-working system?
Same build (check in Help | About) of ACT!?
06-12-2009 07:12 AM
I have to apologize, Mike, only now do I find that I am crying at a wrong grave... The name ACT! is so unspecific that I didn't realize it was related to a specific product. Google has brought me blindly to this forum, whose background I did not check because I felt that ACT! could be a suitable name for a general software problem forum. I joined the crowd because the problem description I found there exactly matched mine. I have no ACT! on any of my computers. Which means that the other person's trouble may not be attributed to ACT! either - it may be a general fault resulting from some mixture of Windows, Office and third party drivers. There is not need to mix ACT! in it too.
06-12-2009 07:49 AM
Yes, I was feeling the same... hence my question :-)
ACT! shouldn't have any effect on Outlook's ability to use those characters as far as I can see