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IE freezes on contact search

New Member
Posts: 1
Country: USA

IE freezes on contact search

Having issue with 1 user.  ACT 2012 Premium Web, IE 8 or IE 9.  When user logs in and types a name in the contact seach box the contact comes up no problem.  When a second search is tried IE just freezes.

Reset IE and patched system.  ACT program works no problem. 


NOTE:  This only happens when the search returns 1 record.


Any ideas

All Replies
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: IE freezes on contact search

Hello Rburello,

Welcome to the Sage ACT! Online Community!


To help determine where the issue is: since this is 1 particular user, have you tried signing on with that username from another computer?  To see if it is computer specific? 


Or sign on with a different ACT! username from that 'problem' computer...



Greg Martin