Reply
JW
Copper Contributor
JW
Posts: 78
Country: USA
Message 1 of 8 (3,317 Views)

I need Immediate help

I have a user who on Friday was clearing a reoccuring activity upon hitting OK, his screen went blank and when it came back his calendar and activities are empty.  If you click on the activities tab you get a " Index length must refer to a location within the string Parameter name: Length.

 

If other users select this user and anyone else in the calenar view their calendar is blank. If you remove this user from the list then you can view everyone else's calendar etc. The same occurs on the server.

 

I uninstalled and reinstalled ACT for this user to no avail. All the activities are there, I can run an activity report and get them they are just not part of the users contact record.  I also tried resetting his preference settings per KB 21042 and the Fix Known Activities Data Issue both on his local machine. I did not do either on the server.

 

Help!

Please use plain text.
Platinum Elite Contributor
GLComputing
Posts: 13,856
Country: Australia
Message 2 of 8 (3,316 Views)

Re: I need Immediate help

First - make sure you have a backup... make one now in case something gets worse

 

Have you tried the other database repair options as per this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1964...

 

Failing that:

What exact version of ACT! (full build from Help | About)?

Is that the exact error?

Please use plain text.
JW
Copper Contributor
JW
Posts: 78
Country: USA
Message 3 of 8 (3,249 Views)

Re: I need Immediate help

No, it didn't work. ACT 11, I just created a new user and move contacts over.
Please use plain text.
Platinum Elite Contributor
GLComputing
Posts: 13,856
Country: Australia
Message 4 of 8 (3,239 Views)

Re: I need Immediate help

Please use plain text.
JW
Copper Contributor
JW
Posts: 78
Country: USA
Message 5 of 8 (3,222 Views)

Re: I need Immediate help

Thanks. Had no choice the user is the owner of the company and he couldn't work with out getting his contacts/appointments in ACT.

 

Good advice, I'll keep an eye on it.

Please use plain text.
Copper Contributor
Renee_PJ_Cronin
Posts: 324
Country: USA
Message 7 of 8 (3,187 Views)

Re: I need Immediate help

JW,

Does the owner have integration with a smart phone?

Kind Regards,
Renee P.J. Cronin

Sage 100 to ACT! GUMU Integration Link
Cell:717-763-8859
reneecronin@comcast.net
Please use plain text.
JW
Copper Contributor
JW
Posts: 78
Country: USA
Message 8 of 8 (3,182 Views)

Re: I need Immediate help

No
Please use plain text.