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JW
Copper Contributor
Posts: 78
Country: USA
Message 1 of 8 (3,409 Views)

I need Immediate help

I have a user who on Friday was clearing a reoccuring activity upon hitting OK, his screen went blank and when it came back his calendar and activities are empty.  If you click on the activities tab you get a " Index length must refer to a location within the string Parameter name: Length.

 

If other users select this user and anyone else in the calenar view their calendar is blank. If you remove this user from the list then you can view everyone else's calendar etc. The same occurs on the server.

 

I uninstalled and reinstalled ACT for this user to no avail. All the activities are there, I can run an activity report and get them they are just not part of the users contact record.  I also tried resetting his preference settings per KB 21042 and the Fix Known Activities Data Issue both on his local machine. I did not do either on the server.

 

Help!

Highlighted
Platinum Elite Contributor
Posts: 13,975
Country: Australia
Message 2 of 8 (3,408 Views)

Re: I need Immediate help

First - make sure you have a backup... make one now in case something gets worse

 

Have you tried the other database repair options as per this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1964...

 

Failing that:

What exact version of ACT! (full build from Help | About)?

Is that the exact error?

JW
Copper Contributor
Posts: 78
Country: USA
Message 3 of 8 (3,341 Views)

Re: I need Immediate help

No, it didn't work. ACT 11, I just created a new user and move contacts over.
Platinum Elite Contributor
Posts: 13,975
Country: Australia
Message 4 of 8 (3,331 Views)

Re: I need Immediate help

JW
Copper Contributor
Posts: 78
Country: USA
Message 5 of 8 (3,314 Views)

Re: I need Immediate help

Thanks. Had no choice the user is the owner of the company and he couldn't work with out getting his contacts/appointments in ACT.

 

Good advice, I'll keep an eye on it.

Copper Contributor
Posts: 335
Country: USA
Message 7 of 8 (3,279 Views)

Re: I need Immediate help

JW,

Does the owner have integration with a smart phone?

Kind Regards,
Renee P.J. Cronin

Sage 100 ERP to ACT! Integration Link
Cell:717-763-8859
renee@capitolconsultingservices.com
JW
Copper Contributor
Posts: 78
Country: USA
Message 8 of 8 (3,274 Views)

Re: I need Immediate help

No