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Folder problem

New Member
Posts: 1
Country: United States

Folder problem

I have Act! premium for workgroups 2007, and one of my users has a whole bunch of folders under her inbox. I have the account setup in Outlook 2000 with an Exchange server. Act! email will not display all of the folders, if I delete the bottom folder or move it the next folder will appear.. Why won't it show all the folders?? Thank you for your help!!

All Replies
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Folder problem

It may be that the ActEmailMessageStore database, which is the local database that holds the user's email data, is damaged. If this is the case, you will need to call into ACT! Technical Support to attempt a repair or rebuild of the database.


Another option, is to have the user directly integrate with Outlook instead of using the ACT! Email client.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software