Showing results for 
Search instead for 
Do you mean 
Community Home Request Access Read Blogs Share Your Ideas Search Community View My Settings
Reply
TCI
New Member
TCI
Posts: 1
Country: United States
Message 1 of 2 (543 Views)

Folder problem

I have Act! premium for workgroups 2007, and one of my users has a whole bunch of folders under her inbox. I have the account setup in Outlook 2000 with an Exchange server. Act! email will not display all of the folders, if I delete the bottom folder or move it the next folder will appear.. Why won't it show all the folders?? Thank you for your help!!
Please use plain text.
Platinum Elite Contributor
ghollister
Posts: 6,537
Country: USA
Message 2 of 2 (522 Views)

Re: Folder problem

It may be that the ActEmailMessageStore database, which is the local database that holds the user's email data, is damaged. If this is the case, you will need to call into ACT! Technical Support to attempt a repair or rebuild of the database.

 

Another option, is to have the user directly integrate with Outlook instead of using the ACT! Email client.

Greig Hollister
Sage

Note: Effective 6/1/13, Sage no longers provides support for the Act! software

Please use plain text.