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Nickel Super Contributor
Posts: 910
Country: United_Kingdom
Message 1 of 8 (543 Views)
Accepted Solution

Email Auto-Attach not working 2011 Premium

I have a client who has been using the Email Auto-Attach for many months and it has suddenly stopped working.

 

The Email Sent is working fine with emails being attached to the relevant Contact but replies etc. are not being Auto-Attached.

 

They are using Outlook 2007 and I have run a check and repair but still no joy.

 

Any suggestions or ideas welcomed please.


David Shaw
ACT! Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Nickel Super Contributor
Posts: 910
Country: United_Kingdom
Message 2 of 8 (534 Views)

Re: Email Auto-Attach not working 2011 Premium

Anyone seen or heard of this problem?

David Shaw
ACT! Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
New Member
Posts: 4
Country: USA
Message 3 of 8 (526 Views)

Re: Email Auto-Attach not working 2011 Premium

I am a new user so I wonder if it just me... but I have the same issue.  I can attach incoming emails one by one to contacts, but I can't seem to make it work automatically.   

New Member
Posts: 4
Country: USA
Message 4 of 8 (523 Views)

Re: Email Auto-Attach not working 2011 Premium

I am using Outlook 2010 and just upgraded to  "Sage ACT! Pro 2011 Version 13.1.111.0, Hot Fix 4"

 

My outgoing email connects automatically, incoming does not.

 

Ideas?

 

 

 

 

Nickel Super Contributor
Posts: 910
Country: United_Kingdom
Message 5 of 8 (514 Views)

Re: Email Auto-Attach not working 2011 Premium

It's now working!

Although I'd done it before I just deleted the Outlook rule and then rewrote it.

David Shaw
ACT! Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
New Member
Posts: 4
Country: USA
Message 6 of 8 (506 Views)

Re: Email Auto-Attach not working 2011 Premium

OK... newbie, I was thinking the quick attach would run automatically after it was run the first time, like pushing the button turned it on....   

 

So I created the rule to move messages.  I am using a database on our server, we run Exchange.  The rule indicatates that it is client only and will only work with Outlook running.  Is this the only way?  It would be nice if the messages would attach when Outlook is not running.

 

I bought ACT as a trial, I am currently the only user, but am thinking of using it company wide if I like it.

Nickel Super Contributor
Posts: 910
Country: United_Kingdom
Message 7 of 8 (505 Views)

Re: Email Auto-Attach not working 2011 Premium

Outlook can only run the Rules and Alerts when its running. It has to be a client only because the Outlook API needs local access with ACT!.

David Shaw
ACT! Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
New Member
Posts: 4
Country: USA
Message 8 of 8 (503 Views)

Re: Email Auto-Attach not working 2011 Premium

Thanks for the response.