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Copper Contributor
Posts: 73
Country: United States
Message 1 of 31 (5,185 Views)

Create Remote Database option greyed out

I tried a variety of approaches but I am always getting a greyed out Create Remote Database option on Select a Synchronization Task at my new ACT! Premium 2011. I am signed on as an administrator. I also tried various other sign ups to no avail. 

Platinum Elite Contributor
Posts: 13,991
Country: Australia
Message 2 of 31 (5,181 Views)

Re: Create Remote Database option greyed out

Copper Contributor
Posts: 73
Country: United States
Message 3 of 31 (5,134 Views)

Re: Create Remote Database option greyed out

I am running Windows XP on Mothership. My laptop (remote) will be a Windows 7.

Platinum Elite Contributor
Posts: 13,991
Country: Australia
Message 4 of 31 (5,109 Views)

Re: Create Remote Database option greyed out

I'd check that you are logged into XP as an Admin... when setting up XP, you use an Admin account (that's not usually used later) and then create other accounts that may be Admin

Does the "Share Database" option show?
Nickel Super Contributor
Posts: 478
Country: United_Kingdom
Message 5 of 31 (5,099 Views)

Re: Create Remote Database option greyed out

Create Remote Database option greyed out

 

This is normal if the database is in fact a remote database created from an RDB file.

 

To test go to Tools, Synchronize - If Sync Now is Highlighted and Accept incoming syncs is grayed out this is a remote database.

 

 

Bronze Elite Contributor
Posts: 2,771
Country: USA
Message 6 of 31 (3,999 Views)

Re: Create Remote Database option greyed out

there is a hidden part to that KB. the fix for when "Create Remote Database option greyed out" could also be delete the preferences folder and the preferencesBak files in that folder too.  the KB should be updated this week i'm told...

-MM
The hardest working ACC in Show Business
Copper Contributor
Posts: 73
Country: United States
Message 7 of 31 (3,997 Views)

Re: Create Remote Database option greyed out

It is the other way around: Accept Incoming Sychs is checked; Synchronize Now is greyed out. I used to synchronize this database to my old laptop which I no longer use. I am trying to synch it to my new laptop but I am having a hard time.

Platinum Super Contributor
Posts: 5,276
Country: USA
Message 8 of 31 (3,990 Views)

Re: Create Remote Database option greyed out

If deleting preferences, using 'Run As Administrator', and other suggestions are not correcting the issue - you may want to try recreating the database using the backup/restore function. 

 

Create a backup of the database (File > Backup > Database), then restore that backup using the Restore As option (File > Restore > Database > Restore As) to create a new copy of the database.  This will remove any previous sync statistics (old remotes) from the database > test enabling sync and the Create Remote option.  If it successful, use this new database as your main database.

 

Note: This assumes you do not have any other remotes syncing to this database. 

Greg Martin
Sage
Copper Contributor
Posts: 16
Country: USA
Message 9 of 31 (3,071 Views)

Re: Create Remote Database option greyed out

Hi,  I've searched everywhere for additional assistance to this problem, after attempting all options suggested.  Nothing has changed the fact that I cannot create a remote database.  Very odd!   I'm using WIN7/64-bit, ACT! 2012.

 

Other suggestions?

Thanks,

Tim

Nickel Super Contributor
Posts: 478
Country: United_Kingdom
Message 10 of 31 (3,067 Views)

Re: Create Remote Database option greyed out

Things you need to create a remote database.

 

You need to be on a publishing database and not one that was created as a remote from another database.

 

You need SQL running on your machine.

 

You need to be a full administrator on that machine.

 

You need to right click on the ACT icon and run as administrator when starting ACT.  

 

Recommend running from the machine that the database is hosted on.

 

If you still have problems try turning of viruses checking and UAC.