Community
Showing results for 
Search instead for 
Do you mean 
Reply

APFW - Send Activity E-Mail to Contact Greyed Out

Copper Contributor
Posts: 55
Country: Australia

APFW - Send Activity E-Mail to Contact Greyed Out

Using Act! Premium (Web) Version 18.1.103.0, Update 3 on Windows Server 2008 STD.

 

On a windows 10 laptop downloaded the email integration and setup the email details and test email attach to the history but the "Send Activity E-Mail to Contact" on the activity scheduler is greyed out.2017-03-15_10h43_22.png

 

 

 

I have tried in Chrome and IE both the same.  Also noticed that "Act! e-mail composing options is greyed out too.  One other thing we noticed is the option "When clicking an e-mail address, open a new message window in my default e-mail application" does not have a tick, but in APFW if I click on an email address it does open a new message window.  Not really sure if this is an issue from the workstation of the server.

2017-03-15_10h43_06.png

Thanks

Damon

 

 

 

Administrator
Posts: 3,023
Country: United_Kingdom

Re: APFW - Send Activity E-Mail to Contact Greyed Out

Hi Damon,

So the Act! Premium for (Web) Outlook Addin is installed correctly in Outlook, and history recording is working?

Have you tried restarting the IIS services on the server with the IISRESET command as administrator?
Clear the browser cookies and cache, then log back into the database. is the checkbox on the Schedule Activity window now available?

The bottom section in the email preferences window under the heading "Act! e-mail composing options" are only available and used when the Act! Premium e-mail system is being used. It is expected to be unavailable when Outlook integration is set up instead.
Copper Contributor
Posts: 55
Country: Australia

Re: APFW - Send Activity E-Mail to Contact Greyed Out

Thanks for the reply Gary

 

Yes the plugin was downloaded from the preferences and configured the address book.  Can click on the email hyperlink and a new email windows will appear.  Emails are attaching to the history.

 

I had not tried from the command line.  I have now tested this but still the same issue.  I removed the plugin and reinstalled, used the command line reset as an admin and cleared the cache also tried another machine.  Tried IE and chrome same issue.

 

Ok interesting.  We really only want to be able to send invitations from outlook using APFW and don't want to attach emails.  We will be using a 3rd party tool to do this.

 

Cheers

Damon

Administrator
Posts: 3,023
Country: United_Kingdom

Re: APFW - Send Activity E-Mail to Contact Greyed Out

Hi Damon,

I forgot one other thing worth mentioning. The "Send Activity E-Mail to Contact" option is only available for non-user contacts in the database. Can you check that it's not just a user you're trying to use this feature with?
Copper Contributor
Posts: 55
Country: Australia

Re: APFW - Send Activity E-Mail to Contact Greyed Out

Hi Gary

 

Yes we are testing with a contact not a user.

 

Thanks

Damon