ACT!

[avatar87]

Hi,

how come my ACT! is not lauching my database automatically i need to open it everytime and i always get the welcome screen and need to install my email each and everytime i lunch it.

Any help will be greatly appreaciated

Thanks 

[GLComputi…]

What version of ACT!?

This usually means a problem with the preferences becomming corrupt, but the possible solutions depend on the version

[avatar87]

Hi, 

Thank you for your response. The version is ACT! 2009 premium. I believe you are right because I tried to go on tools and preference in order to have my database start up with the dashboard, however it seems any changes I make on the preference tabs does not apply it asks me for a path. I have no idea what that path is. It has been quite frustrating trying to find th epath i even tried to create a new path and it doesnt work.

Thanks,

Abhi 

[GLComputi…]

Try one of these ACT! Knowledge Base articles -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1477...

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2287...

[avatar87]

Hi,

I tried both ways to fixing my prefrence files but it did not work.

the first i followed the instruction twice and when i restart my company and launch ACT! it does not show the pop up message im suppose to get

when i try the seconde method i do not havev the preference.bak files i just have preferences.xml and when i tried chaning those to preferencesbak.old it had to effect.

I am running windows vista i dont know if that might be the cause. 

Thanks,

Abhi