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Copper Contributor
Geoff
Posts: 87
Country: USA
Message 1 of 20 (5,933 Views)

CreateHistoryComplete not firing when Outlook creates the history

I've got a plugin that uses the CreateHistoryComplete event to notice whenever a history entry is made to the ACT! database.  It seems to work well except when the history is the result of an E-mail Sent from Outlook.  Is that the way CHC is supposed to work?  Is there a way to catch the event of Outlook creating an E-mail Sent history entry?

 

TIA,

Geoff

Geoff Blood ("The ACT! Customizer" )
The New Hampton Group

ACT Development Partner
Serving the ACC community since 1994
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Nickel Super Contributor
Tdavis
Posts: 441
Country: UK
Message 2 of 20 (5,768 Views)

Re: CreateHistoryComplete not firing when Outlook creates the history

Hi Geoff,

I think the act.outlook.service.exe runs with its own instance of the act framework so you can't trap the event.  I guess you could monitor the history queue folder for any new .eml files and assume that they will be attached to history so consider that an event in itself but I think thats the only way you could do it.

 

Tom

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New Member
patrix
Posts: 9
Country: Philippines
Message 3 of 20 (5,730 Views)

Re: CreateHistoryComplete not firing when Outlook creates the history

Tom is right about not catching the  Act.Outlook.Service because it indeed runs independently while the History Queue Folder is the right place to get the entries that we need to view email activity though it does not store all the necesary info because i already made a disection of the specific part of the program it evidently shows that most History created on such part were error logs and system setup, about CHC? it's not designed to have multiple function to simultaneously capture the history of a separated instance. although i saw this 3rd party that may perform the action that you require but i wouldnt recommend that you use it because there might be compatibility issues. 
Your humble servant,

Patrix

Pro-ACT! Movement
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Platinum Elite Contributor
GLComputing
Posts: 13,898
Country: Australia
Message 4 of 20 (5,292 Views)

Re: CreateHistoryComplete not firing when Outlook creates the history

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Copper Contributor
Geoff
Posts: 87
Country: USA
Message 5 of 20 (5,270 Views)

Re: CreateHistoryComplete not firing when Outlook creates the history

Yo Mike!

 

Nope, still a problem.  Client just resigned to it.

 

Geoff

Geoff Blood ("The ACT! Customizer" )
The New Hampton Group

ACT Development Partner
Serving the ACC community since 1994
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Platinum Elite Contributor
GLComputing
Posts: 13,898
Country: Australia
Message 6 of 20 (5,267 Views)

Re: CreateHistoryComplete not firing when Outlook creates the history

[ Edited ]

So, you're saying you can't tell when an Email History is added from Outlook?

 

ACT! 2008, 2009 or both?

 

I'm actually looking at a plug-in that needs to know when any history (email or not) is added or edited...

 

Any idea how to get this?

Message Edited by GLComputing on 11-06-2008 04:10 AM
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Copper Contributor
Geoff
Posts: 87
Country: USA
Message 7 of 20 (5,252 Views)

Re: CreateHistoryComplete not firing when Outlook creates the history

That is, indeed, what I'm saying.  Wish I could help, but no, I haven't found a way.  If you come up with something, please share.

Geoff

Geoff Blood ("The ACT! Customizer" )
The New Hampton Group

ACT Development Partner
Serving the ACC community since 1994
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Platinum Elite Contributor
GLComputing
Posts: 13,898
Country: Australia
Message 8 of 20 (5,251 Views)

Re: CreateHistoryComplete not firing when Outlook creates the history

Will do. I know Handheld Contact keeps it's own database to recognise the latest changes.

 

Any chance you could enquire in the CC groups to see if one of the Sage guys has an idea?

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Copper Super Contributor
Posts: 138
Country: United States
Message 9 of 20 (5,237 Views)

Re: CreateHistoryComplete not firing when Outlook creates the history

I don’t know an answer for you guys.  I have, however, forwarded your email and thread reference to a few developers on the team that work in the Outlook integration area.

 

Bill Blakey
ACT! Development Team
Sage Software

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Platinum Elite Contributor
GLComputing
Posts: 13,898
Country: Australia
Message 10 of 20 (5,235 Views)

Re: CreateHistoryComplete not firing when Outlook creates the history

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