05-16-2008 04:23 PM
I've got a plugin that uses the CreateHistoryComplete event to notice whenever a history entry is made to the ACT! database. It seems to work well except when the history is the result of an E-mail Sent from Outlook. Is that the way CHC is supposed to work? Is there a way to catch the event of Outlook creating an E-mail Sent history entry?
06-02-2008 07:38 AM
I think the act.outlook.service.exe runs with its own instance of the act framework so you can't trap the event. I guess you could monitor the history queue folder for any new .eml files and assume that they will be attached to history so consider that an event in itself but I think thats the only way you could do it.
06-09-2008 02:18 PM
11-05-2008 12:54 AM
I was wondering if you managed to find an answer for this?
11-05-2008 08:39 AM
Nope, still a problem. Client just resigned to it.
11-05-2008 09:08 AM - edited 11-05-2008 09:10 AM
So, you're saying you can't tell when an Email History is added from Outlook?
ACT! 2008, 2009 or both?
I'm actually looking at a plug-in that needs to know when any history (email or not) is added or edited...
Any idea how to get this?
11-05-2008 11:22 AM
That is, indeed, what I'm saying. Wish I could help, but no, I haven't found a way. If you come up with something, please share.
11-05-2008 11:27 AM
Will do. I know Handheld Contact keeps it's own database to recognise the latest changes.
Any chance you could enquire in the CC groups to see if one of the Sage guys has an idea?
11-05-2008 01:54 PM
I don’t know an answer for you guys. I have, however, forwarded your email and thread reference to a few developers on the team that work in the Outlook integration area.
ACT! Development Team
11-05-2008 02:02 PM
Thanks for the attention, Bill.
Can you think of another solution to achieve the result as per my email?