Community
Showing results for 
Search instead for 
Do you mean 
Reply

CreateHistoryComplete not firing when Outlook creates the history

New Member
Posts: 11
Country: United_Kingdom

Re: CreateHistoryComplete not firing when Outlook creates the history

Obviously this is a very old thread. Any changes to the ACT! API to allow picking up when Outlook creates a History?

 

Thanks, Steve.

Stephen Siggs
Hilltops IT & ConnectIt Software

ACT! addons - http://www.connectit-software.co.uk
ACT! services - http://www.hilltopsit.co.uk
Platinum Elite Contributor
Posts: 14,309
Country: Australia

Re: CreateHistoryComplete not firing when Outlook creates the history

A product we wrote a while ago picks up these in a batch mode when Act! is opened.
The issue is that Act! doesn't need to be running for Outlook to add a history, making the firing of an event not really an option.
New Member
Posts: 11
Country: United_Kingdom

Re: CreateHistoryComplete not firing when Outlook creates the history

Sure, understood thank you Mike. Client would like to avoid batch or scheduled processing. This thread explained the problem around a live trigger, I just didn't know if anything had changed over the last 6-7 years since it first raised.

Stephen Siggs
Hilltops IT & ConnectIt Software

ACT! addons - http://www.connectit-software.co.uk
ACT! services - http://www.hilltopsit.co.uk
Platinum Elite Contributor
Posts: 14,309
Country: Australia

Re: CreateHistoryComplete not firing when Outlook creates the history

New Member
Posts: 11
Country: United_Kingdom

Re: CreateHistoryComplete not firing when Outlook creates the history

>> What is the client actually trying to do? <<

It's part of a bigger solution, but in summary: when an Outlook email is sent, they use the "E-mail subject, message and all attachments" option which (as you'll know!!!) creates the History as an email. What they also would like is for that History to be created immediately as a "E-mail subject and message (recommended)" option type History.

 

Why? Don't ask!!! Smiley Wink

 

Any thoughts on workarounds?

 

Thanks,

Stephen Siggs
Hilltops IT & ConnectIt Software

ACT! addons - http://www.connectit-software.co.uk
ACT! services - http://www.hilltopsit.co.uk
Platinum Elite Contributor
Posts: 14,309
Country: Australia

Re: CreateHistoryComplete not firing when Outlook creates the history

New Member
Posts: 11
Country: United_Kingdom

Re: CreateHistoryComplete not firing when Outlook creates the history

>> They want two histories with every email? <<

Yes.


>> One with and one without the attachments? <<

Yes.

 

 

Stephen Siggs
Hilltops IT & ConnectIt Software

ACT! addons - http://www.connectit-software.co.uk
ACT! services - http://www.hilltopsit.co.uk
Bronze Contributor
Posts: 1,424
Country: United_Kingdom

Re: CreateHistoryComplete not firing when Outlook creates the history

Would this be possible using Outlook Integrate R1 from DesignR1?

 

This offers better options for integrating with Outlook than the Act! standard integration and I wonder if this would be possible for them.

 

Perhaps bring them into this message thread?


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Platinum Elite Contributor
Posts: 14,309
Country: Australia

Re: CreateHistoryComplete not firing when Outlook creates the history

Highlighted
New Member
Posts: 11
Country: United_Kingdom

Re: CreateHistoryComplete not firing when Outlook creates the history

Thank you for sharing your thoughts and experience Mike, David. Having discussed with the client, we are going to go with a scheduled sync type of process. I am sure that they are very good, but I don't want to involve a.n.other third party tool here - it could get messy for what is a relatively simple requirement.

 

Regards,

Stephen Siggs
Hilltops IT & ConnectIt Software

ACT! addons - http://www.connectit-software.co.uk
ACT! services - http://www.hilltopsit.co.uk