From ACT! 2000 to ACT! 2010

[kerfuffle]

I'm trying to convert from ACT! 2000 to ACT! 2010.  I've run into a problem in the custom field mapping.  I cannot select ID/Status from 2000 and map it to ID/Status in 2010.  The ID/Status just doesn't show up in the list on the left (2000 side).  Is this normal?

[GLComputi…]

Only if the field has been renamed or the database has some corruption.

Try the Standard Conversion... you only need Custom if you have Alternate Contact fields you want moved to Secondary Contacts in the new version.

I usually find a better conversion if I first get the ACT! 6.0 30-day trial from this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1319...

The run ACTDIAG maintenance as per this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1198...

The ACT! 6.0 version of ACTDIAG could fix more issues.

Then convert the data as per this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2517...