CreateHistoryComplete not firing when Outlook creates the history

[Geoff]

I've got a plugin that uses the CreateHistoryComplete event to notice whenever a history entry is made to the ACT! database.  It seems to work well except when the history is the result of an E-mail Sent from Outlook.  Is that the way CHC is supposed to work?  Is there a way to catch the event of Outlook creating an E-mail Sent history entry?

TIA,

Geoff

[Tdavis]

Hi Geoff,

I think the act.outlook.service.exe runs with its own instance of the act framework so you can't trap the event.  I guess you could monitor the history queue folder for any new .eml files and assume that they will be attached to history so consider that an event in itself but I think thats the only way you could do it.

Tom

[patrix]

Tom is right about not catching the  Act.Outlook.Service because it indeed runs independently while the History Queue Folder is the right place to get the entries that we need to view email activity though it does not store all the necesary info because i already made a disection of the specific part of the program it evidently shows that most History created on such part were error logs and system setup, about CHC? it's not designed to have multiple function to simultaneously capture the history of a separated instance. although i saw this 3rd party that may perform the action that you require but i wouldnt recommend that you use it because there might be compatibility issues. 

[GLComputi…]

Ho Geoff,

I was wondering if you managed to find an answer for this?

[Geoff]

Yo Mike!

Nope, still a problem.  Client just resigned to it.

Geoff

[GLComputi…]

So, you're saying you can't tell when an Email History is added from Outlook?

ACT! 2008, 2009 or both?

I'm actually looking at a plug-in that needs to know when any history (email or not) is added or edited...

Any idea how to get this?

Message Edited by GLComputing on 11-06-2008 04:10 AM

[Geoff]

That is, indeed, what I'm saying.  Wish I could help, but no, I haven't found a way.  If you come up with something, please share.

Geoff

[GLComputi…]

Will do. I know Handheld Contact keeps it's own database to recognise the latest changes.

Any chance you could enquire in the CC groups to see if one of the Sage guys has an idea?

[Bill]

I don’t know an answer for you guys.  I have, however, forwarded your email and thread reference to a few developers on the team that work in the Outlook integration area.

[GLComputi…]

Thanks for the attention, Bill.

Can you think of another solution to achieve the result as per my email?