Left message should not update the date reached

RChappo — Wed, 24 Jun 2009 22:23:55 GMT

"Left message" it should not update the date reached. Obviously if I had to leave a message I DID NOT REACH THE CLIENT. This makes the last reach date in the record worthless and I need this to be accurate. Left Message means I have left them a message and is different from call attempted.

Re: Left message should not update the date reached

bwscott — Wed, 01 Jul 2009 23:27:37 GMT

Something else to consider: When someone CALLS YOU and leaves a message, would you log that as Call Received or Call Left Message? ...And would it make sense to make these choices customizable?

Re: Left message should not update the date reached

alduet — Wed, 22 Jul 2009 22:50:28 GMT

Good point!

I'm going to update my dashboard control to exclude "Left Message" when looking at last customer contact.

Thanks!

Re: Left message should not update the date reached

jphicks — Thu, 23 Jul 2009 03:03:39 GMT

Hrmm....I thought I tested this in the past and it behaved as you suggested it should.

I have written internal procedures to use the left message option for this reason as I use dynamic groups to show customers I have not spoken to in 90 days.

I have tested the latest version ACT 11.1 HF 1 and can see what you say is true.

I would consider this a bug, not a feature request.

Message Edited by jphicks on 07-22-2009 08:04 PM