Kim Josephs joined the Sage team in 1998 with over 10 years experience in consulting, training, implementation and support. Kim has been dedicated to driving initiatives for customer satisfaction and loyalty in various roles at Sage, including: product management, product marketing, education and business development. As Director of Online Communities for Sage CRM North America, Kim is responsible for the strategic planning, implementation, and content value of the ACT! and Sage SalesLogix communities. Kim holds a Bachelor of Science in Business Management from the University of Phoenix.