The ACT! by Sage community is permissions based - what you see on the community is determined by the permissions you have been granted. 

Some permissions are earned through a ranking structure as a member becomes more active and involved in the community.  Rankings are based on a variety of different measurements. As a member progresses through the ranks they will acquire different ranking names and icons which also may grant them extended privileges on the community.

Other permissions are granted by roles which designate a specific group of members.  These members may have access to private areas on the community where they can gather to talk about topics and interests specific to that group.  Icons representing those groups appear next to each members screen name.  Here is a short summary of the different groups with special permissions/access:

"Truth through transparency" is our goal here on the community.  Sage employees who aren't moderators or administrators on the community are clearly identifiable with this icon.  If you are a Sage employee and you do not see this icon next to your screen name in your profile, please request access.

  Moderators are identified by this headset icon.  We have several moderators for different areas of the ACT! by Sage community.  Our moderators help to maintain a positive and healthy environment on the community by enforcing community guidelines, responding to abuse reports, managing members posts and users and responding to member suggestions and requests.

Community Administrators and the Community Manager are represented by this icon.  Administrators can grant and remove member permissions.  In addition to granting permissions, the Community Manager creates and manages all aspects of the community structure including set up and maintenance of forums (a.k.a. boards), blogs and announcements as well as the layout (or look and feel) of the community.

  Represents our ACT! Certified Consultants (ACCs) in North America.  ACCs have special forums where they can discuss and share information among their peers.  If you are a North America ACC and do not have this icon next to your screen name in your profile, please request access.

  Although the ACT! by Sage community has been primarily created for and supported by ACT! by Sage in North America, we recognize and welcome members, including ACCs, from around the globe.  This icon is a special designation for our ACCs outside of North America. We are currently working with other regions to incorporate partner access across the globe.  If you are an ACC outside of North America and do not have this icon next to your screen name in your profile, please request access. Your request may be delayed due to time zone differences and schedules.  Thanks for your understanding as we work to make this process quick and efficient.

Designates our Customer Advisory Board (CAB) members. CAB members have access to a special forum designed to foster discussions among its members about ACT!, its use, and its future direction.  If you are a CAB member and do not have this icon next to your screen name in your profile, or would like more information on this special membership, please request access.

Tawny Mergel

Community Manager