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ACT! by Sage Forum :
ACT! Product Forums :
ACT! Premium :
Re: An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.
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An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.
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kclauson
Tuned Listener
Posts: 11
Country: United States
Message 1 of 3
Viewed 179 times
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I am in the process of moving ACT from one server to another. After I installed ACT on the new server I restored a backup database and started testing the web version of ACT. After a couple of logins I get the error "An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.". When I check the event log it tells me "error occured on pageAct.Web.Framework Message:Unexpected session state encountered. Either the session was empty or the ACT! Framework could not be accessed." I have a valid serial # and 15 licenses. ACT! by Sage Premium 2009 (11.0) Version 11.1.183.0, Hotfix 1 English United States Can someone please point me in the right direction.
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10-27-2009 02:47 PM
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Re: An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.
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 ghollister 
Moderator
Posts: 1301
Country: USA
Message 2 of 3
Viewed 129 times
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Hello kclausen, Some questions regarding the issue: - What version of IIS are you using? - Are you using a custom virtual directory for ACT! for Web or the default "APFW" under the Default Web Site? - Does this server host multiple web sites, or just ACT! for Web? - Are you able to open the website locally on the web server by browsing to http://localhost/[directory], where "directory" is the virtual directory for ACT! for Web (by default "APFW")?
Greig Hollister
Moderator
ACT! On-Line Community
Sage
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10-30-2009 02:03 PM
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Re: An error has occurred on the server and has been logged. Please contact your administrator if this problem persists.
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kclauson
Tuned Listener
Posts: 11
Country: United States
Message 3 of 3
Viewed 109 times
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I have IIS 6.0.3790.3959 I am also using the default APFW directory under Default Web Site This server will be dedicated to just act for web. Yes I can open the website http://localhost/APFW/ and I can login, I can also go to other computers on the same network and manually key the ip address to access it as well (example http://192.168.0.12/APFW or use the alias http://actserver/APFW) I look forward to your feedback Thanks
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11-03-2009 01:55 PM
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