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ACT! by Sage Forum :
ACT! Product Forums :
ACT! :
Re: ACT 2010 lookups are slow
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Re: ACT 2010 lookups are slow
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gtdc
Copper Super Contributor
Posts: 63
Message 21 of 45
Viewed 2,470 times
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My lookups are so slow I've usually finished the phone call before ACT has found the customer. Because I have the attention span of a flea I've had to resort to writing a record down on paper and adding it to ACT when it eventually finds the client. Bring on the hotfix!
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09-22-2009 03:04 AM
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Re: ACT 2010 lookups are slow
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 kquigley
Copper Elite Contributor
Posts: 191
Country: Canada
Message 22 of 45
Viewed 2,466 times
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You'll be pleased to learn that HotFix 2 is now available! http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=25495 Also, the new ACT! 2010 installation includes a slipstream upgrade feature that provides the latest updates to ACT! during setup, regardless of which install pack you use. Having installed this hotfix on several of my machines I am pleased to report that the performance is great, AND it only patches the program and does not convert the data at all. This means less hassles for users with a lot of subscriber databases.
Ken Alexander Quigley, BA, RESP, MCSE, ACC
Toronto, Ontario
"Hakuna Matata"
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 Accepted Solution
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09-22-2009 03:56 AM
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Re: ACT 2010 lookups are slow
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gtdc
Copper Super Contributor
Posts: 63
Message 23 of 45
Viewed 2,455 times
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Wow - that has made a serious difference.
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09-22-2009 05:45 AM
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Re: ACT 2010 lookups are slow
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BT_Can
Copper Contributor
Posts: 44
Country: Canada
Message 24 of 45
Viewed 2,433 times
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Try the new hotfix they just posted (see message subject hotfix) I applied it and its made a HUGE difference, very quick response now. Will
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09-22-2009 07:47 AM
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Re: ACT 2010 lookups are slow
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davehultin
New Member
Posts: 2
Country: United States
Message 25 of 45
Viewed 2,277 times
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Very very slow yet. I just installed an upgrade from ACT 6 to ACT 2010. If ACT 6 ran on our newest 64 bit Vista OS I'd still be there. I have to say that I'm VERY disappointed with the slowness of this system, and this is an installation reflecting the hotfix discussed here. Anyone else using the most recent version (hotfix 2) and still running slowly? I was able to create a login and post this message in the time it took to clear one activity in ACT 2010. On to a search for web-based CRM...
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09-29-2009 01:09 PM
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Quantifying the slowness
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davehultin
New Member
Posts: 2
Country: United States
Message 27 of 45
Viewed 2,251 times
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Rescheduling an existing activity: 2 minutes 19 seconds Going to a single record from the alarm window: 9 seconds Clear activity after scheduling a followup: 1 minute 16 seconds Cleared an activity: 1 minute 10 seconds (thankfully I started to leave my voicemail message right away ... that took 30 seconds!) Cleared an activity with details after scheduling a followup: 3 minutes 1 second You don't really know how long 10 seconds or a minute is until you have to sit through what used to happen almost instantly. I feel like I'm living my life in slow motion. I feel like I'm in the early days of the Internet on a 300 baud modem ... right here on my desktop. I can't even begin to express how much this slowness has disrupted my day/week. :-(
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09-29-2009 02:05 PM
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Re: Quantifying the slowness
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annimont
Loyal Listener
Posts: 15
Country: United States
Message 29 of 45
Viewed 2,220 times
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Any updates on any additional "hotfix" for the slowness of the search and clearing of activities?
Thank you,
Ann
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09-29-2009 04:32 PM
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Re: Quantifying the slowness
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 dlunceford 
Moderator
Posts: 3558
Country: United States
Message 30 of 45
Viewed 2,109 times
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Hot fix 2 only addressed lookup performance issues. New in Hot Fix 2
| Area |
Description |
What the Fix Does |
| Performance |
Users see slow response time when opening a database or performing a lookup on a database that contains a large
number of fields. |
Enables layouts to refresh more quickly. |
To the folks having performance issues rescheduling activities, try with a different database, purging old cleared activities, and database maintenance.
David Lunceford
Community Moderator, ACT!
Sage Business Solutions
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10-02-2009 06:36 AM
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