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Password problem on database restore
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TLDressel
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TLDressel

Country: United States

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I upgraded to version 11 from 9 a few months ago and now are being asked for a password. "Could not authenticate user. Verify the user name and password and try again." I can not leave both fields blank or log in with my user name and a blank password. Restore, import, save as do not work. I can open the demo and create a new database but can not open my old one. If I uninstall ver 11 and reinstalled ver 9 I do not need a password. Does anyone have any suggestions on how to upgrade and use my old database?
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02-15-2009 12:30 PM
 
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Re: Password problem on database restore
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Moderator dlunceford Moderator
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dlunceford

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Are you typing in the correct user name?  If you still have ACT! 2007 (9.0) installed, you can verify the user name by going to Tools > Manage Users. 

 

Review this KB article on ways to recover your user name.

 

ACT! Username or Password Recovery


 

David Lunceford
Community Moderator, ACT!
Sage Business Solutions

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02-17-2009 06:27 AM
 
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Re: Password problem on database restore
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TLDressel
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TLDressel

Country: United States

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I never had a user name or password on the earlier version.  The upgrade is causing me the problem.  Should have stayed with the older version.
Kudos!
02-17-2009 04:09 PM
 
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Re: Password problem on database restore
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Moderator dlunceford Moderator
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dlunceford

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There will always be a user name for the database.  When creating a  database, it is mandatory to input a user name.  The password is optional.
 

David Lunceford
Community Moderator, ACT!
Sage Business Solutions

Kudos!
02-18-2009 06:00 AM
 
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Re: Password problem on database restore
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TLDressel
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TLDressel

Country: United States

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David, thank you.  After entering my log in name without a passord, it opened.....thank YOU!!  Tom
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02-18-2009 07:08 AM
 
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Re: Password problem on database restore
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Moderator dlunceford Moderator
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dlunceford

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Glad to help! 
 

David Lunceford
Community Moderator, ACT!
Sage Business Solutions

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02-18-2009 07:14 AM
 
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